Effective Date: 5/14/2026
Business Name: Cancun Grill
Website: https://cancungrillmiamilakes.com
Phone: 786-917-4747

Welcome to Cancun Grill. These Terms of Service explain the terms and conditions that apply when you visit our website, place an order, request catering, use third-party delivery services, or visit our restaurant.

By using our website, placing an order, or purchasing products or services from Cancun Grill, you agree to the terms outlined below.

1. General Information

Cancun Grill is a restaurant offering dine-in, pickup, online ordering, catering, and other food and beverage services. Availability of menu items, pricing, specials, promotions, and services may change at any time without prior notice.

We make every effort to provide accurate information on our website and online ordering platforms. However, we do not guarantee that all menu descriptions, prices, images, availability, or other content will always be complete, current, or error-free.

2. Orders and Food Purchases

When placing an order with Cancun Grill, customers are responsible for reviewing their order details before submitting payment. This includes checking selected menu items, quantities, pickup or delivery details, special instructions, and contact information.

Cancun Grill reserves the right to refuse, cancel, or modify an order if there is an error, item unavailability, payment issue, suspected misuse, or any other reason that affects our ability to fulfill the order properly.

3. Refund Policy

Cancun Grill generally maintains a no refund policy for food, beverage, and service purchases.

However, exceptions may be made at Cancun Grill’s discretion in certain situations, including but not limited to:

The customer receives the wrong dish.

There is a serious issue with the food quality.

The food contains a hair, foreign object, or similar contamination concern.

The food is spoiled, foul, or otherwise not safe or appropriate to serve.

In these cases, Cancun Grill may offer a replacement, refund, credit, or another reasonable solution depending on the situation.

Refunds are not guaranteed for general dissatisfaction, customer preference issues, change of mind, ordering mistakes made by the customer, or failure to pick up an order on time.

4. Dish Replacement Policy

If Cancun Grill makes an error with an order, we may offer a replacement dish of equal or similar value.

Replacement options may apply in situations such as:

The wrong dish was provided.

A food quality issue was caused by the restaurant.

There is a serious contamination, cleanliness, or preparation concern.

Customers should contact Cancun Grill as soon as possible after discovering an issue so the matter can be reviewed. We may request the original item, order details, photos, receipt, or other information to help resolve the issue.

5. Third-Party Delivery and Online Ordering

Cancun Grill may offer ordering through third-party delivery or online ordering platforms, including but not limited to:

Uber Eats

DoorDash

Sauce or other online ordering partners

Other delivery or ordering services

Orders placed through third-party platforms are subject to the terms, refund policies, cancellation policies, delivery policies, and customer service processes of the platform used.

Cancun Grill does not directly control third-party delivery times, driver availability, delivery fees, platform service fees, delivery errors, missing items caused during delivery, or refund decisions made by third-party platforms.

If an issue occurs with a third-party delivery order, customers may need to contact the platform directly for assistance. Cancun Grill will make reasonable efforts to help when appropriate, but final resolution may depend on the third-party provider’s policies.

6. Catering Orders

Cancun Grill offers catering services, which are generally prepared for pickup unless otherwise arranged.

Catering orders may require advance notice and may require a deposit or full payment to secure the order. Catering availability, menu options, pricing, and scheduling are subject to confirmation by Cancun Grill.

Catering cancellations must be made at least 24 hours in advance.

If a catering order is canceled with less than 24 hours’ notice, any deposit or payment made may be non-refundable due to food preparation, staffing, ingredient purchasing, and scheduling costs.

Once a catering order is placed and a deposit or payment is collected, refunds are not guaranteed unless the cancellation is made within the allowed notice period and approved by Cancun Grill.

7. Alcohol Policy

Customers must be 21 years of age or older to purchase or consume alcoholic beverages at Cancun Grill. A valid government-issued photo ID may be required.

Cancun Grill reserves the right to refuse alcohol service to any customer who:

Cannot provide valid identification.

Appears underage.

Appears visibly intoxicated.

Has consumed alcohol beyond a safe or appropriate level.

Attempts to purchase alcohol for someone who is underage or not legally permitted to consume alcohol.

Violates applicable alcohol laws or restaurant policies.

Alcohol purchases are non-refundable.

Customers may not bring outside alcohol into the restaurant. Customers may not remove alcoholic beverages from the restaurant unless legally permitted and offered by Cancun Grill as part of an approved takeout or to-go alcohol option.

8. Outside Food Policy

Outside food is not allowed inside Cancun Grill, unless approved by management in advance.

This policy helps us maintain food safety, cleanliness, quality control, and a consistent dining experience for all guests.

9. Website Use

Visitors may use Cancun Grill’s website for lawful purposes only. Users agree not to misuse the website, interfere with its functionality, attempt unauthorized access, submit false information, or use the website in a way that may harm Cancun Grill, its customers, or its service providers.

We reserve the right to update, modify, restrict, suspend, or discontinue any part of the website at any time without notice.

10. Promotions, Specials, and Pricing

Promotions, coupons, specials, discounts, and offers may be subject to limitations, expiration dates, availability, and specific terms.

Cancun Grill reserves the right to modify or discontinue promotions at any time. Promotions may not be combined with other offers unless specifically stated.

Pricing may vary between dine-in, pickup, catering, online ordering, and third-party delivery platforms.

11. Allergen and Dietary Information

Cancun Grill may offer menu items that contain or come into contact with common allergens, including but not limited to dairy, eggs, wheat, soy, fish, shellfish, peanuts, tree nuts, or other ingredients.

Customers with allergies or dietary restrictions are responsible for notifying Cancun Grill before placing an order. While we will make reasonable efforts to accommodate requests, we cannot guarantee that any menu item will be completely free of allergens or cross-contact.

12. Limitation of Liability

Cancun Grill is not responsible for damages, losses, or issues caused by third-party delivery platforms, customer ordering errors, delays outside of our control, website interruptions, inaccurate customer information, or misuse of our services.

To the fullest extent permitted by law, Cancun Grill’s liability for any claim related to an order, product, or service shall not exceed the amount paid by the customer for the specific order or service involved.

13. Changes to These Terms

Cancun Grill may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date.

Continued use of our website, online ordering services, catering services, or restaurant services after updates are posted means you accept the revised terms.

14. Contact Information

If you have questions about these Terms of Service, an order, catering request, or restaurant policy, please contact us:

Cancun Grill
Phone: 786-917-4747
Address: 15406 NW 77th Ct, Miami Lakes, FL 33016
Email: info@cancungrillmiamilakes.com
Website: https://cancungrillmiamilakes.com